I'll tell you a story that may inspire you.
I got a cellphone not long ago. Motorola T720.
It's a fucking piece of shit. The reception is very bad. For example, I play D&D in a meeting room at the office and when my GF calls me, I have to leave the building if I want to hear her.
For the record, I only had that phone for about 5 weeks. They refused to give me a new one. "Sorry, there's a 30 day exchange policy. We have to send it to the repair place in Halifax". Fine assholes. But you better fix it. Then they inform me that they need the original receipt. They take the receipt and send it along with the phone. At this point, I have no receipt anymore. No proof that I even purchased a phone from these retards. As I point that out, they say "Well they need the receipts at the repair place. We have to send it. That's just how it works". OK fine. They could screw me big time later, but since the phone doesn't work anyway, I have nothing to loose.
I got it back 3 weeks later (and I still have to pay my monthly bill even if I didn't actually have the phone because they sold me a lemon). So when I pick it up, they can't find my receipt. It was supposed to be sent back. So they just stand ther ewith a confused look when I demand my receipt as it is the only proof of purchase I have and I require that danm thing for my warranty in case of any future problems. So they look around but can't find it. Then I ask, can't you just go in my profile on your little computer and reprint the damn thing? I don't care what it is you need to do, I just want to walk out with a fucking proof of purchase Mkay?
So they do just that. Great! But there's one problem, I actually purchased two phones. One for myself and one for the GF. We share the same plan. The new receipt they just gave me only shows my phone.
So I ask for a new receipt again, this time for the other phone. They say "Huh? Well we didn't do anything with the other phone. We can only give you a recepit for your own phone." I'm not to happy at this point and I say "Look Sherlock, when I came here 5 weeks ago, I purchased two phones. Not one. Two! A single receipt was issued to me which included the transaction for the two phones. In order to get any service, which is apparently an alien concept to you people, I need a proof of purchase. For the duration of my warantee on both phones, I need a proof of purchase for each phone. I had one. You idiots lost it. Now print me a new one for each phone. It's not rocket science!"
OK so I finally get a receipt for the other phone. Next, I asked what was done with my phone in terms of repair. The guy has no clue. He looks in the computer... "They soldered some parts and upgraded your software"
Ooooookay.... That doesn't tell me much. Was there a defect in the phone? Did they have to change any parts or was it just a loose part?
Long story short, I couldn't get any answers nor could I get the phone number to the repair shop. In the end, I still have a phone that sucks ass. I have a feeling they took my phone and left it on a shelf for 3 wekks then called me back. Fucking assholes. I'm never buying anything from that place again.
To make things more ironic, I had justed attended a conference on customer service that very morning. I had a bunch of scribbled notes in my pockets. I almost reached out for them and offer to make them a copy. I figured they could use some pointers. But it wasn't worth my time so I didn't.
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