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  • (January 12, 2023, 01:18:11 AM)

Author Topic: End user dumbness  (Read 2996 times)

Demosthenes

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End user dumbness
« on: August 30, 2004, 08:17:03 AM »
Stupid user of the day hit me right away as soon as I got in this morning.  This user is one of our customer service people who is attempting to help one of our customers with a procedural problem and needed to remotely access their live system so that she could verify some settings on their end.

Her:  I need help getting connected remotely to ABC Company through pcAnywhere.

Me:  Sure, no problem.  What's happening when you try to connect?

Her:  I just get a blank screen.  I was wondering if you could try it up there and see if you get in or if you get the same thing.

Me:  Sure.  What's the IP address?

Her:  <ip address>.

Me:  (creates pcAnywhere connection for that IP address, tries connecting)

Me:

Me:

Me: Nope, it timed out for me.  Are you sure that's the correct IP?

Her:  That's the one he gave me.

Me:  Could be their firewall is blocking us, too.

Her:  Well I at least got to a blank screen when I tried it.  You aren't getting that?

Me:  Nope.  I don't even get that far.  I get "timeout looking for connection".

Her:  There must be some settings on your end that are wrong then.

Me:  :roll: (opens up command shell, tries pinging IP address) No, I can't even ping that IP.

Her:  Well I can.  I just get a blank screen.

Me:  No, not in pcAnywhere.  I mean in a command shell.  When I try to ping that IP address it times out.  So like I said, they either gave you the wrong IP, or they're blocking us out via their firewall.

Her:  Well it doesn't time out for me.

Me:  It should.  That IP address doesn't exist.

Her:  Fine.  I'll go ask Steve for help then.

Me:  You do that.  :roll:
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Anonymous

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End user dumbness
« Reply #1 on: August 30, 2004, 08:22:20 AM »
You should delegate more often.
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Demosthenes

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End user dumbness
« Reply #2 on: August 30, 2004, 08:31:15 AM »
Yeah, I just talked to Steve and guess what he told her?

Steve:  Looks like they either gave you the wrong IP address, or their firewall is blocking us.  I can't even ping it.


:lol:
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TerrorDronze

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End user dumbness
« Reply #3 on: August 30, 2004, 11:24:25 AM »
delegatioin, bounce stupid people in circles until they just give up.  fun stuff.
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The_FOO

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End user dumbness
« Reply #4 on: August 30, 2004, 02:02:24 PM »
*grins* I love users like that. Call someone up who knows more than you do for help, then insist that they're wrong because they don't get the same error .

Reminds me of something my GF heard one of our CSRs say when she was done a call. "He was so stupid he must have had a PhD in AOL." :-)
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End user dumbness
« Reply #5 on: August 30, 2004, 05:37:40 PM »
Quote from: TerrorDronze
delegatioin, bounce stupid people in circles until they just give up.  fun stuff.


Except for put them on a treadmill hooked up to a generator and let them generate electricity.
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Dark Shade

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End user dumbness
« Reply #6 on: August 30, 2004, 07:12:22 PM »
Tee hee! I love teh funnay, Demo. Always a good laugh.  :lol:
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End user dumbness
« Reply #7 on: August 30, 2004, 07:21:02 PM »
I thought it said, "End your dumbness" and I was really anxious to get to read the comment.

Now, I'm not so happy.
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hackess

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End user dumbness
« Reply #8 on: August 30, 2004, 07:34:46 PM »
There are a couple users I'd like to put out of my misery...
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Crystalmonkey

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End user dumbness
« Reply #9 on: August 30, 2004, 08:03:59 PM »
Friend used to work at BestBuy, he told me a couple stories of what he and his dad had encountered during their tech support days:

"Hi, may I help you?"

"Yes, something happened and now my computer stopped working"

"What happened?"

"Well I was working at my computer as usual when suddenly the cup holder went into the computer spilled my drink all over it."

"What cup holder...."

"You know, the thing on the front, you hit the button and it opens up"


_________________________________________________________


A professor at the school called his dad, he was school tech support at the time, and asked if he could come down and take a look at his computer as it had stopped working. It turns out, the professor had a hanging plant abve the case, and he would continually water it. The water would drip through, as he had nothing to catch the water, and drip onto the case, well the water built up.... and the rest is history.
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hackess

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End user dumbness
« Reply #10 on: August 30, 2004, 08:14:34 PM »
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avalanche

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End user dumbness
« Reply #11 on: August 30, 2004, 09:04:58 PM »
My dad knew this guy that used to work at CircuitCity, my sister's boyfriend tolded me thise storeys aboot being next to a tech support guy in Canadia.

Caller:  Does a bear shit in the woods?
Tech guy's brother (from the bathroom): Don't you dare tell him I'm a big hairy gay guy!
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Dark Shade

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End user dumbness
« Reply #12 on: August 31, 2004, 12:42:07 AM »
Quote from: catwritr
I've seen those stories before
:roll:


Oh snap! :D
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Anonymous

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End user dumbness
« Reply #13 on: August 31, 2004, 06:40:24 AM »
Quote from: avalanche
Caller:  Does a bear shit in the woods?
Tech guy's brother (from the bathroom): Don't you dare tell him I'm a big hairy gay guy!



rotgut???
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The_FOO

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End user dumbness
« Reply #14 on: August 31, 2004, 08:10:52 AM »
Quote from: Crystalmonkey
Friend used to work at BestBuy, he told me a couple stories of what he and his dad had encountered during their tech support days:
*snip* and the rest is history.


You forgot the one about the user folding/cutting the 5.25" floppy to fit into the 3.5" drive. Or the one where the foot pedal didn't work. Or the one where the guy was trying to use his computer during a power outage.
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Demosthenes

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End user dumbness
« Reply #15 on: August 31, 2004, 08:12:57 AM »
Or the woman who was trying to use her new mouse without taking it out of the package first.
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ho0ber

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« Reply #16 on: August 31, 2004, 09:08:48 AM »
ahhh man... I love it when people insist that you must be doing something wrong because  you aren't having the same problem as them... *sigh*
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Min

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« Reply #17 on: August 31, 2004, 10:04:26 AM »
Or the one when the chick couldn't get the scanner to work because she unplugged it a week before to load music onto her MP3 player.  What a dumb bitch!!

Yeah, that was me.  Boy, did the IT guy laugh and laugh and laugh.
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ho0ber

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« Reply #18 on: August 31, 2004, 11:13:15 AM »
Quote from: Detta
Or the one when the chick couldn't get the scanner to work because she unplugged it a week before to load music onto her MP3 player.  What a dumb bitch!!

Yeah, that was me.  Boy, did the IT guy laugh and laugh and laugh.



Hahahahaha, no really who was it?  Oh... um... right.  I mean, that could happen to anyone.

I actually kinda did something like that recently.  I couldn't remember my password for "Blackboard" (an online assignments thingyat my school) and there was this big thing saying that if you have trouble with the new blackboard, to call the ISR Tech Desk.  It turns out there was also one of those "Forgot your password?" links at the bottom but it was in like SIZE 4 font, so I didn't see it, and called the Tech Desk.  The guy very clearly brought me through the process of clicking the little blue text.... I couldn't decide who to slap, me or him.  And of course he is just doing the job that I'm going to start in a week, so I felt kinda stupid for not seeing the link.

Arrrgh.
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