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Hardware, Software, and Other Imperialist Crap / Clueless fricking users!
« on: July 03, 2006, 02:17:39 PM »
Today's a rant day, kids. 
My company seems so damned special sometimes. Calls today included some of the following:
Honestly, I often enjoy my occupation, but some people (especially in my current place of employment) seem so clueless they shouldn't be operating anything more advanced than a pen and paper.
My company seems so damned special sometimes. Calls today included some of the following:
- User who called because their printer wasn't working. Went to her office- turned it on. The printer then worked without a problem.
- Another user called to complain that a program wasn't responding, and had been locked for ten minutes. I advised her to read her emails. The first one of the dayinformed people that the server the program was on would be down for maintenence, and not to log into the program.
- Yet another user complained about a paper jam in her printer. She wanted to print an address on an envelope- which she had already stuffed with a 3 page, stapled document. She couldn't grasp why I was annoyed.
- The most special user I have called for the hundredth time asking for a desktop printer, citing the fact that everyone else had one. I reminded her that she has a high-speed laserjet network printer literally at arm's reach- she doesn't even have to get out of her seat. She then said that it was nice, but a desktop printer would look much better on her desk.
- Another user has complained that he doesn't like the layout of his PC and printer in his office. This will be the third time since he was hired (last month) that he has demanded that the IT department reorganise his office computer and peripherals to his liking. I sent an email this morning to complain officially that I am not a Feng Shui expert, and that this will be the last rearrangement I will be doing for the next year for this user.
Honestly, I often enjoy my occupation, but some people (especially in my current place of employment) seem so clueless they shouldn't be operating anything more advanced than a pen and paper.
